Apple released their first update for iOS 11 today – iOS 11.0.1.
Apple did not provide much detail about the update except to say that “iOS 11.0.1 includes bug fixes and improvements for your iPhone or iPad.” Updating to iOS 11.0.1 is recommended by Apple and Microsoft to address and fix the compatibility issue between Apple Mail in iOS 11 and Office 365, Outlook.com and Exchange Server 2016 mail accounts; an issue which prevented some users from sending or replying to mail or signing in to and syncing with the aforementioned mail accounts (refer to our post: Compatibility issues with Apple Mail in iOS 11 & Office 365, Outlook.com and Exchange Server 2016 mail accounts).
Users can update to iOS 11.0.1 wirelessly on their iOS devices by going to Settings | General | Software Update then clicking on “Download and Install” or by connecting their iOS devices to their computer and downloading and installing the update through iTunes. As a best practice, you should always perform a current backup of your devices before installing iOS updates.
If you connect to an Office 365, Outlook.com or Exchange Server 2016 mail account using Apple Mail for iOS, hold off on Apple’s latest iOS upgrade, iOS 11, which released today.
According to Microsoft, the Apple Mail app in iOS 11 is not compatible with mail accounts on Office 365, Outlook.com or Exchange Server 2016. If you upgrade to iOS 11, you won’t be able to reply or send mail from those accounts using the Apple Mail app. In addition, Office 365 users may be unable to sync or login to their Office 365 mail accounts.
Microsoft recommends users hold off on the upgrade to iOS 11 while Microsoft and Apple work to resolve the issue. As a workaround, Microsoft suggests users download Microsoft’s free Outlook for iOS app available in the App Store.
For further information and updates on this issue, check out Microsoft’s support article below:
Apple has also posted a support article related to this issue. You can find Apple’s support article below:
UPDATE – 9/26/2017
Apple has released an update to iOS 11. iOS 11.0.1 is recommended by Apple and Microsoft to address and fix the compatibility issue between Apple Mail in iOS 11 and Office 365, Outlook.com and Exchange Server 2016 mail accounts.
You’ve accidentally deleted items from your Outlook.com e-mail account. You immediately check your Deleted Items folder but no luck. You realize that you’ve probably emptied the Deleted Items folder since deleting those items so those items are no longer recoverable.
Fortunately, if you recently deleted those items, you may still be able to recover them. Items removed from the Deleted Items folder are moved to a Recoverable Items folder before they are permanently purged. You can recover items in the Recoverable Items folder using the “Recover Deleted Items” feature in Outlook.com.
- First, login to your Outlook.com e-mail account.
- Next, go to the Deleted Items folder and click on “Recover deleted items.” You can also right-click on the Deleted Items folder to access “Recover deleted items …”
- A “Recover deleted items” window will appear. Locate the items you accidentally deleted and select each item.
- Once you have selected all the items you wish to recover, click “Recover”
- The recoverable items will be restored to the original folder where they were deleted from.
- Search your Outlook.com e-mail and verify all selected items have been restored.
“Permanently” deleted items in the Recoverable Items folder will not remain there forever so if you accidentally deleted items that are no longer in your Deleted Items folder, use the “Recover Deleted Items” feature as soon as possible.