Doctor Who: And the Thirteenth Doctor will be . . .

BBC & BBC America officially announced today that British actress Jodie Whittaker will take over the role of The Doctor, marking the first time a female lead has taken over the role of The Doctor in the Doctor Who franchise. Whittaker will make her first appearance as the Thirteenth Doctor in the Doctor Who Christmas Special airing on Christmas Day 2017.

Whittaker takes over for current Doctor Who lead, Peter Capaldi (Twelfth Doctor) who has played the role of The Doctor since taking over for Matt Smith (Eleventh Doctor) in 2013 (“The Time of The Doctor”). Both Capaldi and current showrunner Steven Moffat will depart the show following the Doctor Who Christmas Special.

Whittaker is most recently known for her role as Beth Latimer in the British crime drama series Broadchurch, a series created & written by incoming Doctor Who showrunner, Chris Chibnall and starring former Doctor Who lead, David Tennant (Tenth Doctor).

With the Thirteenth Doctor named, Doctor Who fans will get one final adventure with Capaldi’s Twelfth Doctor this Christmas before The Doctor regenerates. What exciting adventures does Chibnall have in store for Whittaker’s Thirteenth Doctor? We’ll have to wait and see!

Global Entry: A US Trusted Traveler Program – Part II

In our previous post, Global Entry: A US Trusted Traveler Program – Part I, we took a look at Global Entry which is a US Trusted Traveler Program provided by the US Department of Homeland Security (DHS) and administered by US Customs & Border Protection (CBP).

If you travel internationally, the Global Entry program allows pre-approved members to use expedited lanes to go through US Customs when re-entering the US. Global Entry members are also eligible for TSA Precheck, another DHS Trusted Traveler Program administered by the Transportation Security Administration (TSA). TSA Precheck allows members to use expedited lanes for screening at participating airports (domestic travel). Members do not need to remove shoes, laptops, belts, 3-1-1 liquids and light jackets during screening.

Note: All travelers (including members of Global Entry & TSA Precheck) may be subject to additional screening by the TSA and/or US customs processing by CBP. 

Ok, I’ve submitted my application & fee for Global Entry, what’s next?

In about ten (10) business days, you should receive an e-mail notification regarding the status of your application for Global Entry. The turnaround time may vary depending on the number of applications currently being processed by US Customs & Border Protection. You will need to sign into your GOES account to check the status of your application.

If your application has been conditionally approved, you will receive a conditional approval letter in your GOES account. The letter will explain next steps which include setting up an appointment at a Global Entry Enrollment Center for your interview. The letter will also list the items that you will need to bring to the interview.

Appointments for Global Entry can range from a few weeks to several months depending on the Global Entry Enrollment Center. However, you must schedule an appointment within thirty (30) days of receiving your conditional approval. This means that you must book an initial appointment within thirty (30) days; otherwise, your application for Global Entry will be thrown out and you will need to re-apply (and pay another $100 application fee). After you book an initial appointment, you may change or re-schedule the appointment via your GOES account at any time.

Note: DHS does not currently offer expedited application service for Global Entry. Please keep this in mind if you have upcoming international or domestic travel plans and want to take advantage of the program benefits.

If your application has been denied, you should receive a letter in your GOES account explaining the reason for the denial of your application and any recourse that you may have to appeal the denial. Visit the link below for further information:

https://help.cbp.gov/app/answers/detail/a_id/1150/~/trusted-traveler-application-denied

What do I need to bring on the day of my interview?

On the day of your interview, you will need to bring the items listed in your conditional approval letter. These items typically include a copy of your conditional approval letter, your current, valid passport and driver’s license (if the address is current). If the address on your driver’s license is not current, you will need to bring a current utility bill or other acceptable documents reflecting your current address.

Be sure to arrive at your Global Entry appointment on-time. Plan to arrive at least fifteen (15) minutes early in anticipation of security/check-in procedures at your Global Entry Enrollment Center. Also, follow the directions of CBP officers at the Global Entry Enrollment Center. This will ensure a smooth, streamlined process.

During the interview, you will watch a video explaining the Global Entry program and how to use it, you will be interviewed by a CBP Officer who will also take your picture, fingerprints and provide you with your Global Entry Membership number which will also serve as your Known Traveler Number for TSA Precheck.

In about ten (10) business days after your interview, you will receive your Global Entry card by US Postal mail. Your Global Entry card is a DHS Trusted Traveler card that is REAL ID compliant. Global Entry cards may be used for re-entry into the US at land & sea ports of entry and are accepted by the TSA as valid identification at TSA airport checkpoints. Be sure to activate your Global Entry card via your GOES account within thirty (30) days of receipt. Keep the Global Entry card in its protective sleeve (included). The cost to replace a Global Entry card is currently $25.

If I renew my passport, do I need to update my Global Entry information?

Yes. If you renewed your passport, you can update your passport information through your GOES account provided the change does not involve a change to your name or the issuing authority. Likewise, you can also update your driver’s license and mail to address. If you need to make any other changes, you must visit a Global Entry Enrollment Center. You should contact your local Global Entry Enrollment Center for further assistance.

Will my Global Entry membership be cancelled if I don’t update my passport information?

No, but you will not be able to use your membership at Global Entry kiosks and land/sea ports of entry until you update your passport information so keep your information current and up-to-date.

Can I renew my Global Entry membership?

Yes, you will be eligible to renew your Global Entry membership. For current information on renewing your Global Entry membership, visit the link below and go to the section entitled “Renewing Global Entry Membership”:

https://www.cbp.gov/travel/trusted-traveler-programs/global-entry/frequently-asked-questions

Where can I find more information about DHS Trusted Traveler Programs, Global Entry and TSA Precheck?

Check out the links below:

DHS | Trusted Traveler Programs

https://www.dhs.gov/trusted-traveler-programs

CBP | Global Entry

https://www.cbp.gov/travel/trusted-traveler-programs/global-entry

TSA | TSA Precheck

https://www.tsa.gov/precheck

Global Entry: A US Trusted Traveler Program – Part I

Global Entry is a US Trusted Traveler Program offered by the US Department of Homeland Security (DHS) and administered by US Customs & Border Protection (CBP). This program allows pre-approved members to use expedited lanes to go through US Customs when re-entering the US from abroad.

Global Entry members are also eligible for TSA Precheck, another US Trusted Traveler Program offered by DHS and administered by the Transportation Security Administration (TSA). TSA Precheck allows members to use expedited lanes for TSA screening at participating airports. Members do not need to remove shoes, laptops, belts, 3-1-1 liquids and light jackets during screening.

Note: All travelers (including members of Global Entry & TSA Precheck) may be subject to additional TSA screening and/or processing through US customs at the discretion of DHS, CBP & TSA. Membership in US Trusted Traveler programs do not grant exemptions to additional screening or processing by the TSA or CBP.

How much does Global Entry cost and how long does it last?

The cost to enroll in Global Entry (which includes TSA Precheck) is currently $100 and membership is good for five (5) years. In comparison, the cost to enroll in TSA Precheck by itself is currently $85 and membership is good for five (5) years. If you travel internationally, Global Entry is well-worth the additional $15.

Some credit card companies offer statement credits to help offset the cost of Global Entry and TSA Precheck application fees if you pay for the fees using eligible cards. The American Express Platinum card and Chase Sapphire Reserve card are two cards that offer this benefit as part of their card membership programs.

Are there eligibility requirements?

Yes. As eligibility requirements may be subject to change, please visit the link below for current eligibility requirements:

https://www.cbp.gov/travel/trusted-traveler-programs/global-entry/eligibility

If I’m eligible, how do I apply?

First, you’ll need to setup a GOES account with US Customs & Border Protection. GOES stands for Global Online Enrollment System. You can access the current link to GOES in the “How to Apply for Global Entry” section of the US CBP website (see link below).

https://www.cbp.gov/travel/trusted-traveler-programs/global-entry/how-apply

Once you setup a GOES account, you will need to complete an online application for Global Entry. You should set aside between 30-45 minutes to complete the entire online application. You’ll want your current, valid passport and state issued driver’s license/ID readily available. Read the information in the application carefully and complete ALL required sections truthfully and accurately. Be sure to review your entire application before submitting. If you provide false, inaccurate or incomplete information, your application can be denied. As this is a Trusted Traveler Program, CBP will conduct a thorough background check when they review your application for Global Entry.

When you have completed and thoroughly reviewed your application, you can submit it along with payment of the non-refundable $100 fee.

In our next post, Global Entry: A US Trusted Traveler Program – Part II, we will take a look at what happens after you submit your application for Global Entry.

Tech Tip: Set retention period for “permanently” deleted items in Office 365 Exchange accounts using PowerShell cmdlets

By default, Office 365 Exchange accounts are setup to hold deleted items in the Recoverable Items folder for fourteen (14) days. This allows a user or administrator to restore recently deleted items that have been removed from the Deleted Items folder but not yet purged from the Recoverable Items folder using the Recover Deleted Items feature in the Office 365 Outlook Web App (OWA) or Outlook 2016 for Windows.

The retention policy may be changed from a default retention period of fourteen (14) days to a maximum of thirty (30) days using Office 365 PowerShell cmdlets.

The following steps assume that you: (1) are an authorized administrator for your Office 365 tenant, (2) have PowerShell properly setup and running on your computer and (3) are comfortable running PowerShell cmdlets to access/make changes to your Office 365 tenant.

First, you will need to initiate an Office 365 PowerShell session. To initiate an Office 365 PowerShell session:

  • Run Windows PowerShell or Windows Azure Active Directory Module for Windows PowerShell as an Administrator
  • Type the following command at the prompt:

 $UserCredential = Get-Credential

  • Enter your Office 365 Administrator user credentials in the dialog window when prompted
  • Type the following command at the prompt:

$Session = New-PSSession -ConfigurationName Microsoft.Exchange -ConnectionUri https://outlook.office365.com/powershell-liveid/ -Credential $UserCredential -Authentication Basic -AllowRedirection

  • Type the following command at the prompt:

Import-PSSession $session

  • Test the session by typing the following command at the prompt:

Get-mailbox

If the last command returns a list of the Office 365 Exchange accounts in your Office 365 tenant, you have properly initiated an Office 365 PowerShell session.

Before making any changes to the retention policy for your Office 365 tenant, you’ll want to check to see how long permanently deleted items are kept in the Recoverable Items folder of your Office 365 Exchange accounts.

The default retention period will be fourteen (14) days; however, if you have more than one Administrator managing your Office 365 tenant and are unaware of any previous changes made to your Office 365 tenant, you’ll want to verify the current settings by following the steps below:

To check the retention policy for a specific mailbox, type the following command at the prompt:

Note: Replace <Name> with mailbox name

Get-Mailbox “<Name>” | FL RetainDeletedItemsFor

To check the retention policy for all mailboxes, type the following command at the prompt:

Get-Mailbox -ResultSize unlimited -Filter {(RecipientTypeDetails -eq ‘UserMailbox’)} | FL Name,RetainDeletedItemsFor

To change the retention policy for how long permanently deleted items are kept in the Recoverable Items folder of your Office 365 Exchange accounts, follow the steps below.

Note: The maximum retention period is thirty (30) days. The steps below will set the retention period to the maximum period allowed.

To change the retention policy for a specific mailbox, type the following command at the prompt:

Note: Replace <Name> with mailbox name

Set-Mailbox -Identity “<Name>” -RetainDeletedItemsFor 30 

To change the retention policy for all mailboxes, type the following command at the prompt:

Get-Mailbox -ResultSize unlimited -Filter {(RecipientTypeDetails -eq ‘UserMailbox’)} | Set-Mailbox -RetainDeletedItemsFor 30

After making the change to the retention policy, repeat the steps for checking the retention policy for your Office 365 Exchange accounts to verify the changes have been applied accordingly.

Once you are satisfied with the changes, you can end your Office 365 PowerShell session by following the steps below:

To end the Office 365 PowerShell session, type the following command at the prompt:

Remove-PSSession $session

Then, type “Exit” to end and close PowerShell.

 

Tech Tip: Recover “Permanently” Deleted Items in the Office 365 Outlook Web App (OWA) & Outlook 2016 for Windows

So you accidentally deleted an item(s) from your Office 365 Exchange mailbox and those delete items are no longer in your Deleted Items folder.

Oh, no! They’ve been permanently deleted . . . All hope of recovery is lost!

Well, not quite . . .

If your items were recently deleted and removed from the Deleted Items folder, you may be able to recover those “permanently” deleted items in the Recoverable Items folder using the “Recover Deleted Items” feature in the Office 365 Outlook Web App (OWA) or Outlook 2016 for Windows. Unfortunately, this feature is not currently available in Outlook 2016 for Mac.

Using Office 365 Outlook Web App (OWA)

  • Login to your Office 365 Exchange account using the Office 365 Outlook Web App (OWA)
  • Select the “Deleted Items” folder
  • In the Deleted Items pane, select “Recover deleted items”. The Recover deleted items window will appear. Alternatively, you can right-click on the Deleted Items folder then select “Recover deleted items …”
  • Search the list of deleted items for the item(s) that you accidentally deleted
  • Select the item(s) that you want to restore then click “Recover”
  • The recoverable deleted items will be restored to the original folder where those items were deleted from
  • Confirm the recoverable deleted item(s) has been restored

Using Outlook 2016 for Windows

If you are running Outlook 2016 for Windows, there are two ways to access the “Recover Deleted Items” feature.

Option #1:

  • Select the “Deleted Items” folder in Outlook 2016 for Windows
  • Go to the “Home” tab in the Outlook 2016 for Windows menu bar
  • Select “Recover Deleted Items from Server”. The Recover Deleted Items window will appear
  • Search the list of deleted items for the item(s) that you accidentally deleted. You can sort the list by field (Subject, Deleted On, From, Received, Sent To)
  • Select the item(s) that you want to restore then click “Ok”
  • The recoverable deleted items will be restored to the original folder where those items were deleted from
  • Confirm the recoverable deleted item(s) has been restored

Option #2:

  • Go the “Folder” tab in the Outlook 2016 for Windows menu bar
  • Select “Recover Deleted Items”. The Recover Deleted Items window will appear
  • Search the list of deleted items for the item(s) that you accidentally deleted. You can sort the list by field (Subject, Deleted On, From, Received, Sent To)
  • Select the item(s) that you want to restore then click “Ok”
  • The recoverable deleted items will be restored to the original folder where those items were deleted from
  • Confirm the recoverable deleted item(s) has been restored

By default, Office 365 is setup to hold deleted items in the Recoverable Items folder for fourteen (14) days. This setting can be modified to hold deleted items for up to thirty (30) days using Office 365 PowerShell cmdlets. We’ll take a look at using Office 365 PowerShell cmdlets in a future post.

Doctor Who: The Twelfth Doctor’s Speech in “The Doctor Falls”

Peter Capaldi’s Twelfth Doctor gave quite a speech to Missy (Michelle Gomez) and The Master (John Simm) in the Doctor Who season 10 finale episode “The Doctor Falls”. The Doctor gives this speech in an attempt to convince Missy and The Master to stand with him against the Cybermen assault and help save the people on floor 507 of the spaceship.

Showrunner Steven Moffat and the entire Doctor Who team of writers have written some fantastic stories for the show as well as some really great memorable lines. This speech, with Capaldi’s emotional delivery, should make it one for the Doctor Who record books and archive.

Read The Doctor’s speech and watch Peter Capaldi’s emotional delivery in “The Doctor Falls”.

The Doctor Falls - The Doctor's Speech

 

Tech Tip: Norton Security for Mac stuck on “Pending” progress bar upon launch

When you typically launch Norton Security, the application should launch immediately into the Norton Security dashboard. However, if you’ve recently launched Norton Security and suddenly experience a “Pending” progress bar that appears “stuck”, there are a few things that you can try.

First, be patient and wait. Let Norton Security attempt to launch into the dashboard normally. For troubleshooting purposes, give it a 15-20 minute wait before taking further action.

If Norton Security DOES launch into the dashboard, run LiveUpdate to make sure all the latest updates are installed then close out and re-launch Norton Security a second time. If Norton Security launches normally on the second attempt, you should continue to monitor for further issues. Hopefully, this was either a temporary issue or a software issue resolved with a software update via LiveUpdate.

If Norton Security DOES NOT launch normally into the dashboard, launch Disk Utility (In Finder, Go | Utilities | Disk Utility) and run First Aid on your Macintosh HD. This will eliminate the possibility of permission issues. After running First Aid, re-launch Norton Security.

If Norton Security again DOES NOT launch properly, it may be necessary to re-install Norton Security. The application may be corrupted or a recent update may have caused the issue. Before you can re-install Norton Security, you must use Symantec’s “RemoveSymantecMacFiles” to completely remove all Norton Security files.

You can download and obtain instructions for the “RemoveSymantecMacFiles” tool from the link below:

https://support.norton.com/sp/en/us/home/current/solutions/v105332768_EndUserProfile_en_us

Follow the instructions to remove all Norton Security files. You will be required to restart your Mac. Once you have restarted your Mac, re-install Norton Security on your Mac using the latest installer (Important: Be sure to download and use a copy of the latest installer). After Norton Security has been installed, re-launch the application. Norton Security should launch properly after a clean installation.