Exporting Office 365 mailboxes to PST files using e-Discovery & Content Search

Note: Starting July 1, 2017, “Content Search” will replace e-Discovery searches currently performed within the “Exchange Admin Center”.

There may come a time where you may need to export Office 365 mailboxes to PST files. For instance, if you want to free up an Office 365 license assigned to an inactive mailbox but need to preserve the contents of the mailbox, exporting an Office 365 mailbox to a PST may be the solution for you. Also, if you are migrating mailboxes from one Office 365 tenant to another Office 365 tenant, exporting to PST may be a good migration solution since Office 365 does allow importing of PST files into Office 365 accounts.

Unfortunately, Office 365 does not currently provide an easy way to export Office 365 mailboxes to PST files. However, you can use Office 365’s e-Discovery feature and “Content Search” as a workaround to export mailboxes to PST files.

Before getting started, it is highly recommended that you use Internet Explorer 11.x (Windows 7) or Microsoft Edge (Windows 10) when using “Content Search”. During the process, you may be required to install the Microsoft e-Discovery Export Tool which may not run/install properly if you are using other web browsers (ex: Firefox, Chrome).

  • To get started, login to the Microsoft Office 365 Portal/Dashboard – http://login.microsoftonline.com – using your Office 365 tenant Administrator account.
  • In the menu bar on the left, go down to “Admin centers” then “Security & Compliance”
  • Go to “Permissions”. Double-click on “Organization Management”. Under “Members”, add the Office 365 tenant Administrator account then click “Save”
  • Double-click on “e-Discovery Manager”. Under “e-Discovery Manager”, add the Office 365 tenant Administrator account then click “Save”. You many need to wait for these permissions to propagate across Microsoft’s Office 365 servers. If the permissions have not propagated across the Office 365 servers, you will receive permission errors when you attempt to export the PST files.
  • Go to “Search & investigation” then select “Content Search”. Click the “+” button to create a new search.
  • In the “Name” field, provide a name for your content search (ex: Mailbox Name PST Export)
  • Under “Where do you want us to look”, select “Choose specific mailboxes to search” then click the “+” button to lookup the mailbox you want to export. If the Office 365 mailboxes within your Office 365 tenant do not populate in the list, perform a search for the mailbox you want to export and add the appropriate mailbox to the list. After adding the mailbox, click “Next”
  • Click “Search” to begin the content search
  • When the content search is complete, locate “Export results to a computer” on the right-hand side of the window then click “Start Export”
  • In the “Export search results” window, select the desired export criteria then click “Start Export”.
  • When the export is complete, click on “Download exported results” under “Export results to a computer”
  • In the “Export search results” window, copy the “Export key” to the clipboard. The export key will be required by the Microsoft e-Discovery Export Tool. You may be asked to install this tool if it is not already installed on your computer.
  • Click “Download Results”
  • When the “e-Discovery Export Tool” window appears, paste the export key, which you saved earlier to the clipboard, into the field for “Paste the export key that will be used to connect to the source:” then browse for and select the location where you want the PST file exported to. Once you have selected your export location, click “Start” to begin the export.
  • The e-Discovery Export Tool will export the PST file along with several log files into a folder located in the selected location. The export may take some time depending on the size of the mailbox. When the export is complete, click “Close” to close out of the e-Discovery Export Tool window.
  • Go to the location where you selected to have the PST file exported to. Locate the PST file within the export folder. Use Microsoft Outlook to open and verify the contents of the PST file. If you are using this PST file to import into another Office 365 tenant, you may need to scrub the additional folders included as part of the PST export.

Creating A macOS Sierra Bootable USB Flash Installer

Using Apple’s “Terminal”, you can create a macOS Sierra bootable USB installer. This installer can be used to perform a clean installation of macOS Sierra on a compatible Mac.

First, download the most recent version of macOS Sierra from the App Store. While you may have retained a copy of macOS Sierra from a previous upgrade, you’ll want to download a fresh copy to ensure you have the latest version. If you use an older version, you may need to install a series of macOS Sierra updates later on.

Once you have downloaded a copy of macOS Sierra, the macOS Sierra Installer will be located in the “Applications” folder of your Mac HD. The file will be called “Install macOS Sierra”. Leave the macOS Sierra Installer in its current, default location. This is important for later on.

Next, connect a USB Flash drive to your Mac. The USB Flash drive should be at least 8GB or larger. Make sure the USB Flash drive does not contain any files or documents you wish to keep. As part of the process to create a bootable USB Flash installer for macOS Sierra, the USB Flash drive will be formatted (all data will be erased). Once the USB Flash drive is connected and has mounted onto your desktop, change the name of the drive to “Untitled”. Again, this is important for later on.

Launch “Terminal”. You can do this by going to Finder, select “Go” from the menu bar then “Utilities”. Within “Utilities” double-click on “Terminal”.

Copy and paste the command line below into the “Terminal” window (make sure to copy the command line in its entirety):

sudo /Applications/Install\ macOS\ Sierra.app/Contents/Resources/createinstallmedia –volume /Volumes/Untitled –applicationpath /Applications/Install\ macOS\ Sierra.app

After pasting the above command line into “Terminal”, press the return key on your keyboard. “Terminal” will prompt you for your computer password. Enter your password then press the return key on your keyboard.

“Terminal” will ask you to confirm that you want to erase the USB Flash drive. Enter “Y” for Yes then press return on your keyboard. “Terminal” will format the USB Flash drive and then proceed with copying over the macOS Sierra Installer files and make the Flash drive bootable. Once the process is complete, “Terminal” will display “Copy Complete” followed by “Done”. If there are no error messages, you can close out of “Terminal”.

Your macOS Sierra bootable USB Flash drive should now be ready. You can test the USB Flash drive by restarting the Mac and holding down the Option key during restart. On startup, you should be prompted to select the drive that you want to boot from (either the internal hard drive/SSD or the USB Flash drive). Select the USB Flash drive to make sure the drive works properly. After the USB Flash drive boots successfully into the macOS Sierra Installer, you can exit the installer, restart the Mac and boot normally to your internal hard drive/SSD.

Additional Notes:

  • After downloading the macOS Sierra Installer, make sure to leave the installer file in its default location (Applications folder). The Terminal command line will not work if you move the installer file.
  • Make sure the USB Flash drive is renamed to “Untitled”. The Terminal command line will not work if the flash drive is named differently.
  • If you are having problems creating a macOS Sierra bootable USB Flash drive using the current USB Flash drive, try a different flash drive. Some USB Flash drives may be problematic.

A look at the MacBook (13-inch, Late 2009) . . . in 2017


The white polycarbonate unibody MacBooks are officially no more with Apple dropping support for the MacBook (13-inch, Mid 2010), the last of this series, along with several other older models including the 13-inch MacBook Pro (Mid 2009), 15-inch MacBook Pro (Mid 2009) and 15-inch MacBook Pro 2.53GHz (Mid 2009). The end of support means Apple will no carry inventory/parts for nor make repairs to these models should you experience any hardware issues. However, you may be able to find third-party repair shops capable of making repairs albeit potentially expensive repairs.

While these models are considered older, outdated and obsolete by today’s standards, some can still run well if kept in good physical condition and with a few upgrades. For instance, let’s look at the MacBook (13-inch, Late 2009) series.

At the time of release, the base model MacBook (13-inch, Late 2009) came with a 2.26GHz Intel Core 2 Duo processor, 2GB of RAM (upgradeable to 4GB* of RAM), NVIDIA GeForce 9400M graphics processor with 256MB of shared memory, a 250GB SATA 5400RPM hard drive (upgradeable to an optional 320GB or 500GB 5400RPM hard drive) and Mac OS X v.10.6 Snow Leopard. Additional features included: 8x Dual-Layer SuperDrive, Gigabit Ethernet, Built-in Airport and Bluetooth, Built-in iSight, Mini DisplayPort, two USB 2.0 ports, 3.5mm audio jack, Kensington lock slot and MagSafe with 60-watt power adapter.

Our MacBook (13-inch, Late 2009), which I coincidentally am using to write this post, was ordered to the base model configuration but customized with 4GB of RAM instead of 2GB of RAM. It’s currently running 8GB* of RAM, a Sandisk 240GB Solid State Drive (SSD) and Apple’s latest operating system, macOS Sierra v.10.12.

While the upgraded MacBook (13-inch, Late 2009) is a bit slower than the new MacBook product lines (and quite a bit heavier), it still performs quite well and gives our MacBook some new life. From running the latest applications to surfing the web, streaming audio and video, social media and so forth, the MacBook (13-inch, Late 2009) can still deliver and get the job done. And of course, if you need the SuperDrive and all those traditional ports, they are available on this model.


*The MacBook (13-inch, Late 2009) can support up to 8GB of RAM. The 4GB of RAM limit is based upon Apple’s official specifications at the time of product release. When upgrading to 8GB of RAM (2 x 4GB modules), verify that the RAM modules have been certified to work in the MacBook (13-inch, Late 2009). Some RAM modules may not be supported in the MacBook (13-inch, Late 2009) at the 8GB limit.

A Look at Apple’s MacBook 12-inch (2016) – Part 2

MacBook 12-inch

After spending some time working on the Apple MacBook 12-inch (2016), I remain quite impressed with its overall performance. Keep in mind that this is the base model running a 1.1GHz dual-core Intel Core m3 processor (Turbo Boost up to 2.2GHz), 8GB RAM and 256GB PCIe-based flash storage and not a unit that has been upgraded to an Intel Core m5 or m7 processor.


The Retina Display is certainly a significant upgrade. The Retina Display on the MacBook 12-inch makes visuals rich, vivid and vibrant. The color depth and resolution are welcomed upgrades especially for users of the MacBook Air who have long awaited a Retina Display.

The 12-inch screen size may take a little getting used to if you’ve been using a a 13.3-inch or larger display but it’s doable. While you do lose a bit of the screen real estate, it’s certainly not a deal breaker.


The audio from the built-in speakers on the MacBook 12-inch is fantastic. The sound quality is a major improvement and you can tell the difference immediately. To put it in perspective, think of it as the difference between listening to audio using a MacBook Air’s built-in speakers vs. attaching an external speaker (ex: JBL, Bose, Beats). With the MacBook’s speakers, you won’t need to attach an external speaker for great sound.


Whether it’s e-mail, surfing the web, streaming audio and/or video, multi-tasking or so forth, the Intel Core m3 processor handles pretty well. I haven’t run into any spinning beach balls or significant performance lags. Again, I wouldn’t recommend it for Adobe Creative Cloud or audio/video editing and/or exporting (go with a minimum of a MacBook Air and opt for the Core i7 processor . . . MacBook Pro would be ideal) but for every day tasks, the MacBook 12-inch does a decent job.


I haven’t done any aggressive battery tests but running off the battery, I will say that battery life seems pretty good. Using the MacBook 12-inch in similar fashion to a MacBook Air 13.3-inch, the battery charge did not appear to drain any faster on the MacBook 12-inch than on the MacBook Air 13.3-inch. While the MacBook Air should give you a couple extra hours of battery life over that of the MacBook, the MacBook should still provide solid battery life.


Apple replaced the traditional scissor mechanism on the MacBook keyboard with a new butterfly mechanism. The new butterfly mechanism does make the key press feel quite different than the traditional scissor mechanism; butterfly mechanism keys do not depress as far down as traditional scissor mechanism keys. This does require some adjustment.

When typing on the MacBook keyboard, I found that I would periodically fail to strike a key properly and would need to go back to make corrections. Again, not a deal breaker but it will require some time to make the adjustment.

USB-C Port

With thin and light comes the trade-off of a single USB-C port on the MacBook 12-inch. It would’ve been nice if Apple decided to add a second USB-C port to last year’s MacBook refresh; however, there are enough USB-C adapters out there that you should be able to find one that can accommodate your needs.

The Satechi Slim Aluminum Type-C Multi-port Hub Adapter with Type-C Charging Port, 4K HDMI Video Output (30 Hz) and two USB 3.0 Ports has worked flawlessly thus far. While it may be a bit inconvenient to have to pull out an adapter every time you need to connect a USB device or charge the MacBook while connecting to some other port, it’s bearable.

FaceTime Camera

One trade-off that isn’t quite as bearable is the 480p FaceTime camera especially when the MacBook Air (11.6-inch and 13.3-inch) and MacBook Pro (13.3-inch and 15.4-inch) models come with a 720p FaceTime camera.

The 480p FaceTime camera’s image quality is quite choppy and pixelated. Hopefully, Apple will give the FaceTime camera an upgrade in the next MacBook 12-inch model.

Fanless Design

With the thin design and Intel Core M processors, Apple was able to make the MacBook 12-inch fanless which allows it to run extremely quiet. While the unit did get warm on the underside after prolonged use, it did not feel unusually warm.


Starting at $1299, the MacBook 12-inch may not be the most “bang for your buck”; though, it’s still a good investment if you are considering it for the right reasons.

A Look at Apple’s MacBook 12-inch (2016)

Last year, Apple gave its MacBook 12-inch model a nice refresh. While the outside remained the same, the refresh did provide improvements to the CPU/processor, RAM, flash storage and battery life.

While the MacBook 12-inch model may not meet the needs of power users, it will meet the needs of those looking for a lightweight (around 2 lbs.), small form factor laptop with a Retina Display and decent performance for e-mail, Internet access, productivity applications (ex: MS Office), social media, streaming music & video.


Testing a MacBook 12-inch (2016) base model with a 1.1GHz dual-core Intel Core m3 processor (Turbo Boost up to 2.2GHz), 8GB RAM and 256GB PCIe-based flash storage, the MacBook performed well throughout the initial setup, installation of applications, web surfing, streaming music & videos and file transfers. The general performance was quite impressive and counter to what I thought I might experience (ex: spinning beach balls). While I wouldn’t recommend using the MacBook 12-inch model for Adobe Creative Cloud, audio/video editing and exports (even if you upgrade to the Intel Core m5 or m7 processors . . . though feel free to experiment at your own discretion); for most day-to-day computing needs, the MacBook should work well.

Of course, the starting price of $1299, the single USB-C port and the need for a variety of USB-C adapters to work with existing peripherals and devices may influence your decision on whether to go with the MacBook 12-inch model. Keep in mind that the new 2016 MacBook Pro models also utilize the USB-C ports (either 2-ports or 4-ports) so adapters will still be necessary should you opt for the new MacBook Pro. Apple is still offering as an option the previous generation MacBook Pro in both 13-inch and 15-inch models with the traditional ports as well as the MacBook Air.

MacBook Accessories

If you do opt for a MacBook 12-inch model, there are accessories you may want to consider. While there are certainly plenty of accessories available, here are just a few to consider.

Mosiso Polyester Fabric Sleeve for MacBook 12-inch (Color: Black & Hot Blue)


The Mosiso sleeve is a nice, well-padded sleeve for the MacBook. The material feels both soft and durable. The black & hot blue color is very nice. There is an external zippered pocket to store accessories like the 29W USB-C power cable & adapter and USB-C adapters. The sleeve is available on Amazon for $12.99 – http://amzn.to/2okjsIm.

Satechi Slim Aluminum Type-C Multi-port Hub Adapter with Type-C Charging Port, 4K HDMI Video Output (30 Hz) and two USB 3.0 Ports

The Satechi USB-C hub adapter is a portable, easy-to-use, plug-n-play accessory. Connect it to the single USB-C port on your MacBook and it will give you a USB-C passthrough port for charging, two USB 3.0 ports for your USB devices and a HDMI port (30 Hz) for video output. The Satechi USB-C hub adapter comes in four colors (silver, space gray, gold, rose gold) which correspond to the four color options of the MacBook. While this hub adapter will not solve all your USB-C adapter needs, it’s a nice place to start. The Satechi USB-C hub adapter is available on Amazon for $59.99 – http://amzn.to/2nCurQl.

Apple has a series of USB-C adapters available at discounted prices for a limited time. Note: The discounts apply to USB-C and Thunderbolt 3 accessories for a limited time. For $49.00, you can get the USB-C Digital AV Multiport Adapter (which includes a USB-C port, HDMI port and USB port) or the USB-C VGA Multiport Adapter (which includes a USB-C port, VGA port and USB port) to name a few. For a complete list of USB-C adapters, visit Apple’s website at http://www.apple.com.

Tech Tip: Update Your Organization’s Address in Microsoft Office 365

Office 365 Sign-in

Photo Credit/Source: Microsoft

If you are an administrator for your organization’s Microsoft Office 365 account, you may need to update your organization’s address at some point in time (ex: office move). If you look at your monthly or annual invoice, you will notice the invoice displays three fields with your organization’s address  – Sold-To, Bill-To and Service Usage Address.

Each of these address fields must be updated separately within the Microsoft Office 365 dashboard. Unfortunately, there is currently (as of this posting) no option to automatically update all three address fields simultaneously nor are the address updates done in one place within the Microsoft Office 365 dashboard.

Updating the Sold-To Address:

  1. Login to your Microsoft Office 365 account dashboard
  2. Click on the name of your organization
  3. In “Organization Profile”, update your organization’s address then click “Save”

Updating the Bill-To Address:

  1. Login to your Microsoft Office 365 account dashboard
  2. On the dashboard home page, click on “Billing”
  3. In “Subscriptions”, click on “Update Payment Details”
  4. In “Update Payment Details”, click “Edit Details”
  5. Update your organization’s address then click “Submit”

Updating Service Usage Address:

  1. Login to your Microsoft Office 365 account dashboard
  2. On the dashboard home page, click on “Billing”
  3. In “Subscription”, go to “More Actions” then select “Edit Service Usage Address” from the drop-down menu
  4. Update your organization’s address then click “Submit”

If you’ve updated all three addresses correctly, the updates should be reflected on your next billing invoice. It will not be reflected on any billing invoices that have already been generated.

Tech Tip: “Norton Security: We are sorry. It seems like something went wrong with the installation of the product . . .”

While trying to install Norton Security on your Mac, you may receive a dialog window that states “A helper tool is needed to install your Norton Product. Install Norton Security is trying to install a new helper tool.”

After entering your Mac credentials, you receive a Norton Security dialog that reads “We are sorry. It seems like something went wrong with the installation of the product. Please contact Support.” Clicking on “Try Later” and attempting re-installation results in the same error.

To workaround this issue, try the steps below:

  • Ctrl + click (or right-click) on the “Install Norton Security” installer
  • Select “Show Package Contents”
  • Double-click on the “Contents” folder
  • Double-click on the “Mac OS” folder
  • Double-click on “Install Norton Security”
  • Follow the on-screen prompts to install Norton Security. You may be required to restart the computer after the installation.

Note: If you are running an older version of a Symantec/Norton security product (including Symantec Endpoint Protection (Mac)), you will be prompted to uninstall the old product before you can install Norton Security. If you are unable to uninstall the old product using the product’s uninstaller (if available), you can try using Symantec’s “RemoveSymantecMacFiles” utility.

To download the “RemoveSymantecMacFiles” utility and for instructions on how to use it, visit the link below: