Have a problem with a recent purchase made from iTunes or the App Store in iOS or macOS? Well, if you made that purchase within the past 90 days, you may be able to get help or even a refund (for eligible purchases) with Apple’s “Report A Problem.”
Apple’s “Report a Problem” lets you report issues with recent purchases and covers issues including an unauthorized purchase, purchased the wrong item, made an accidental purchase, purchase couldn’t be downloaded and more. In addition, “Report A Problem” lets you access the purchase history of your Apple iTunes & App Store account, view and print purchase receipts.
You can access Apple’s “Report A Problem” by visiting http://reportaproblem.apple.com and signing into the page with the credentials (Apple ID and password) associated with the account used to make the purchase. Alternatively, if you have the Apple purchase receipt in your e-mail, locate the item purchased on the receipt and click on “Report A Problem” which will take you to the link above.
After you have signed in, you’ll have access to the purchase history for the respective iTunes and App Store account, you’ll be able to review your purchase receipts and report your problem. To report a problem, review your purchase history and locate the problematic purchase then click on “Report a Problem”. Follow the on-screen prompts and action steps to report your problem to Apple.
Note: “Report A Problem” does not cover subscriptions which are managed separately through your iTunes account. To manage your subscriptions in iTunes, go to “Account” then “View My Account.” Enter your Apple credentials (Apple ID and password) when prompted. On the “Account Information” page, scroll down to “Settings” and locate the line item for “Subscriptions”. Click on the button labeled “Manage” which will bring you to the “Edit Subscription” page where you can manage your subscriptions.