Tech Tip: Recover “Permanently” Deleted Items in the Office 365 Outlook Web App (OWA) & Outlook 2016 for Windows

So you accidentally deleted an item(s) from your Office 365 Exchange mailbox and those delete items are no longer in your Deleted Items folder.

Oh, no! They’ve been permanently deleted . . . All hope of recovery is lost!

Well, not quite . . .

If your items were recently deleted and removed from the Deleted Items folder, you may be able to recover those “permanently” deleted items in the Recoverable Items folder using the “Recover Deleted Items” feature in the Office 365 Outlook Web App (OWA) or Outlook 2016 for Windows. Unfortunately, this feature is not currently available in Outlook 2016 for Mac.

Using Office 365 Outlook Web App (OWA)

  • Login to your Office 365 Exchange account using the Office 365 Outlook Web App (OWA)
  • Select the “Deleted Items” folder
  • In the Deleted Items pane, select “Recover deleted items.” The Recover deleted items window will appear. Alternatively, you can right-click on the Deleted Items folder then select “Recover deleted items …”
  • Search the list of deleted items for the item(s) that you accidentally deleted
  • Select the item(s) that you want to restore then click “Recover”
  • The recoverable deleted items will be restored to the original folder where those items were deleted from
  • Confirm the recoverable deleted item(s) has been restored

Using Outlook 2016 for Windows

If you are running Outlook 2016 for Windows, there are two ways to access the “Recover Deleted Items” feature.

Option #1:

  • Select the “Deleted Items” folder in Outlook 2016 for Windows
  • Go to the “Home” tab in the Outlook 2016 for Windows menu bar
  • Select “Recover Deleted Items from Server.” The Recover Deleted Items window will appear
  • Search the list of deleted items for the item(s) that you accidentally deleted. You can sort the list by field (Subject, Deleted On, From, Received, Sent To)
  • Select the item(s) that you want to restore then click “Ok”
  • The recoverable deleted items will be restored to the original folder where those items were deleted from
  • Confirm the recoverable deleted item(s) has been restored

Option #2:

  • Go the “Folder” tab in the Outlook 2016 for Windows menu bar
  • Select “Recover Deleted Items.” The Recover Deleted Items window will appear
  • Search the list of deleted items for the item(s) that you accidentally deleted. You can sort the list by field (Subject, Deleted On, From, Received, Sent To)
  • Select the item(s) that you want to restore then click “Ok”
  • The recoverable deleted items will be restored to the original folder where those items were deleted from
  • Confirm the recoverable deleted item(s) has been restored

By default, Office 365 is setup to hold deleted items in the Recoverable Items folder for fourteen (14) days. This setting can be modified to hold deleted items for up to thirty (30) days using Office 365 PowerShell cmdlets. We’ll take a look at using Office 365 PowerShell cmdlets in a future post.

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s