Tech Tip: My Apple device won’t mount in iTunes after upgrading to iTunes 12.5.3.17 on Windows 10 Pro

If you’ve recently updated iTunes to version 12.5.3.17 on Windows 10 Pro and noticed that your iPhone or other Apple device no longer mounts in iTunes, give the following steps a try . . . it may resolve your issue.

  1. Perform a search in Windows 10 for “Device Manager” then launch “Device Manager” by clicking on “Device Manager”. You can perform a search for “Device Manager” by clicking on the Start Menu button and typing “Device Manager”.
  2. After launching the “Device Manager” control panel, scroll down to “Universal Serial Bus controllers”. Expand the section by clicking on the arrow next to “Universal Serial Bus controllers” and check to see if “Apple Mobile Device USB Driver” appears in the list. If it does not appear in the list, proceed to step 3. If it does appear, this may not resolve your problem.
  3. In the “Device Manager” control panel, look for “Portable Devices”. Expand the section and locate your iPhone (or applicable Apple device).
  4. Right-click on your iPhone (or applicable Apple device) and select “Update Driver Software” then select “Browse my computer for driver software”.
  5. Navigate to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers then select “Ok”
  6. The driver should install/update automatically. When the install/update has completed, “Apple Mobile Device USB Driver” should appear under “Universal Serial Bus controllers” and your iPhone (or applicable Apple device) should be able to automatically mount in iTunes.

 

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